Here are some of the more common questions we get asked
General questions
What types of services do you offer?
- We provide a wide range of home repair and maintenance services including plumbing, electrical work, painting, drywall repair, furniture assembly, appliance installation, carpentry, and general home improvements.
Are you insured?
- Yes, we are fully insured to perform handyman services. This protects both our customers and our team during any work performed on your property.
How do I schedule a service?
- You can schedule a service by calling us directly, using WhatsApp, or sending an email with your project details.
How are your rates determined?
- Our rates are typically based on either hourly work or a flat-rate depending on the project. We offer free estimates and can provide a written quote after evaluating the job.
Do you provide free estimates?
- Yes, we offer free, no-obligation estimates either over the phone (for simple tasks) or in-person (for larger jobs).
Is there a minimum service charge?
- Yes, we usually have a minimum service fee to cover travel and basic labor. This will be disclosed upfront before scheduling and is also in our Terms & Conditions.
What areas do you serve?
- We are based in Scarborough and serve areas as far as [North]Whitby, [South]Bridlington, [West] Helmsley Contact us to see if we cover your area.
What payment methods do you accept?
- We accept cash and most major credit cards. Payment is typically due upon completion of the job unless otherwise arranged.
Do I need to be home during the service?
- We recommend someone be present, but if that’s not possible, we can arrange for secure access and keep you updated during the service.
Do you guarantee your work?
- Yes, we stand by our work and offer a satisfaction guarantee. If you’re not happy, we’ll do what it takes to make it right.
How long will my project take?
- That depends on the complexity and scope of the job. We’ll give you an estimated time frame after reviewing the work required.
Can you handle small jobs?
- Absolutely! No job is too small. From hanging pictures to fixing leaky faucets, we’re happy to help.
Do I need to provide materials?
- We can provide all materials for your job or work with items you already have. We’ll discuss the best option during the estimate.
What happens if additional work is needed once you start?
- If we discover extra work or issues after starting, we’ll pause and consult you before proceeding with any additional repairs or charges.
Can you work on weekends or evenings?
- Yes, we offer flexible scheduling including evenings and weekends, subject to availability.