Terms and conditions

Effective Date: [1st June 2025]
Business Name: [Pro-Fixed Scarborough]
Trading Address: [75 Trafalgar Rd, Scarborough, YO12 7QR]
Contact: [07777 761 058] | [karl@pro-fixedscarborough.co.uk] | [pro-fixedscarborough.co.uk]

1. Introduction
These Terms and Conditions govern the provision of handyman services by [Pro-Fixed Scarborough] (“Service Provider”) to the Client. By booking or using our services, the Client agrees to these Terms and Conditions.

2. Services Provided
The Service Provider offers general handyman services, including but not limited to minor home repairs, installations, maintenance, and improvements. The scope of work will be detailed in a service agreement or estimate provided to the Client. Services are performed with reasonable care and skill in accordance with the Consumer Rights Act 2015.

3. Booking and Cancellations

• Appointments must be scheduled in advance by phone or email.
• The service provider will agree to carry out the work for the client at its own discretion.
• If the Service Provider is unable to gain access to the Client’s property at the agreed appointment time, a £25 charge will apply.
• Cancellations or rescheduling require at least 48 hours’ notice. Failure to provide notice will incur a cancellation fee of £25.
• Any cancellations penalties will also incur a cost for any materials purchased specifically for the work that cannot be refunded or have already been used.

4. Client Obligations

You agree to:

• Provide safe and clear access to the work area at the scheduled time.
• Inform us of any hazards, structural issues, or relevant property information.
• Ensure that any third-party work at the property does not interfere with ours.
• Supply any agreed materials or products in advance and in good condition, where applicable.
• The Service Provider reserves the right to refuse service if working conditions are deemed unsafe.

5. Costs and Payment

• The standard hourly rate is £25 per hour, depending on the nature of the work to be carried out. The minimum charge will be accrued for the first hour worked. Any half hours thereafter will be charged at 12.50 per hour (depending on the nature of the work to be carried out)
• Accepted payment methods include cash, credit/debit card, or other agreed-upon methods.
• All charges will include VAT
• The client will only be charged for time taken on the clients work.
• A call-out charge of £50 applies for all service visits between the hours of 7pm and 8am.
• For larger projects, a deposit or staged payment plan may be required.
• The service provider will first offer a quote for the work to be carried out based on information provided by the client or from a pre booked appointment at the clients property
• Diagnostic and fault-finding work will be charged at the hourly rate, regardless of whether a repair is carried out.
• If additional work beyond the initial estimate is required, the Client will be informed, and approval will be obtained before proceeding.
• Payment is due upon completion of services unless otherwise agreed in writing.
• Failure to pay any outstanding amount owed may result in legal proceedings to recover money owed to the service provider
• We reserve the right to charge interest on overdue invoices in line with the Late Payment of Commercial Debts (Interest) Act 1998.
• All quotes provided are valid for 30 days from the date of issue. Quotes will be given orally or in writing. The service provider reserves the right to retract any quote given.
• All quotes issued to the client are not deemed a fixed price. The quoted price is based on the information given by the client or based on the short inspection performed at the client’s property. The service provider reserves the right to alter the final price that will be calculated after the work has been carried out. This will be dependent on factors such as additional work required, additional hours spent, additional materials, parking, equipment hire or transport.

6. Diagnostic and Fault finding work

• Any diagnostic or fault finding work will be charged at the standard rate. The service provider will endeavour to diagnose any fault the clients has to the best of his ability using various methods at their discretion. The service provider will then advise the client on the best course of action, whether it involves work done by the service provider or a third party. The service provider is not liable for any damage caused to the client’s property while diagnosing faults.

7. Materials and Supplies

• The Service Provider may supply materials for the job, and the cost will be added to the final invoice.
• A handling or procurement fee of 10% will be applied to the total cost of materials sourced by the Service Provider.
• If the Client supplies materials, the Service Provider is not responsible for defects or delays related to those materials.

8. Guarantees, Warranty and Indemnity

• No guarantees or warranties will be provided until full payment has been received.
• The Service Provider guarantees workmanship for a period of six months from the completion date. This does not cover unfinished work that the service provider advised the client about, damage due to misuse or natural wear and tear.
• The service provider will not issue guarantees regarding blockages of drains or waste systems

9. Insurance

• The Service Provider carries public liability insurance, but it is the Client’s responsibility to ensure their own property insurance is sufficient for the work being carried out.

10. Complaints and Disputes

We are committed to providing a high standard of service. If you are dissatisfied, please follow the procedure below:

Step 1 – Informal Complaint
Please contact us directly via email or phone as soon as possible. Most issues can be resolved quickly and informally.

Step 2 – Formal Complaint
If the matter cannot be resolved informally, please submit a formal written complaint to our business address or email, detailing:

• The nature of your complaint
• The relevant service or date
• What outcome you are seeking

We will acknowledge your complaint within 5 working days and respond in full within 14 working days.

Step 3 – Mediation or Legal Action
If a dispute remains unresolved, both parties agree to attempt resolution through mediation before pursuing formal legal action. If legal action is necessary, the matter will be governed by English law and heard in the courts of England and Wales.

11. Limitations of Liability

To the fullest extent permitted by law:

• We are not liable for:
  • Indirect or consequential loss, including loss of income, profit, or business opportunity
  • Hidden or undisclosed conditions (e.g., wiring, plumbing, rot) not reasonably detectable
  • Failures caused by instructions or materials provided by the client
  • Damage due to events beyond our control (see Force Majeure)
• For commercial clients, our total liability is capped at the total amount paid for the services giving rise to the claim.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, or fraud, or any matter which cannot be excluded under English law.

12. Indemnity

You agree to indemnify, defend, and hold us harmless from and against all claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms
• Inaccurate or incomplete information provided to us
• Defects or failures in materials you have supplied
• Any injury or damage caused by unsafe conditions on your premises (unless caused by our negligence)
• Your use or misuse of our services after completion

This indemnity does not apply to claims arising from our negligence or wilful misconduct.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters (e.g., flood, fire, storm)
• Illness or injury of key personnel
• Supply chain interruptions
• Utility failures
• Pandemic-related restrictions
• War, terrorism, or civil disorder
• Labour strikes or transportation issues

In such cases, we will notify you promptly and resume work as soon as conditions permit. If the delay exceeds 30 days, either party may terminate the affected portion of the agreement without penalty.

14. Right to Refuse or Decline Work

• The Service Provider reserves the right to refuse or decline any work at their discretion.
• Reasons for refusal may include, but are not limited to, unsafe working conditions, unrealistic Client expectations, illegal or non-compliant work requests, or a lack of necessary expertise.
• The Service Provider is not obligated to provide a reason for declining work but will aim to communicate decisions professionally and transparently.

15. Termination

We reserve the right to suspend or terminate services if:

• Payment terms are not met
• Unsafe or hostile working conditions exist
• The client engages in abusive or discriminatory conduct

Termination does not affect the client’s obligation to pay for services already rendered.

16. Limitations of Service

• The Service Provider does not offer major electrical, plumbing, HVAC, or structural work unless properly licensed to do so.
• The Service Provider will not undertake any work that is illegal or violates building codes.

17. Privacy and Confidentiality

• The Service Provider will not disclose any personal or confidential information about the Client.
• The Client agrees not to share proprietary service techniques or business practices.

18. Governing Law

• These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Amendments

• The Service Provider reserves the right to update these Terms and Conditions at any time. Clients will be notified of any changes.
• By booking services with Pro-Fixed Scarborough, the Client acknowledges and agrees to these Terms and Conditions.